Please note, all lead times are subject to change.  

As soon as your order ships out, you will receive an email confirmation with tracking information. We do not ship to PO boxes.

We ship with various carriers, including but not limited to: PUROLATOR, FEDEX, UPS, DHL.

Canada and USA Deliveries: Please allow up to 1-2 weeks for your order to arrive once shipped (depending on destination). All orders ship from Calgary, Alberta, Canada.

Some purchases may be subject to VAT and tariff depending on local import laws. Our pricing does not include these extra costs. We encourage our customers to check local taxes and duties before ordering.

All applicable customs fees, taxes, state tax and duties are the sole responsibility of the customer.

We try our best to accomodate modifications however it may not be possible to modify pieces that have already entered production. Once your order is in production you will receive an email notification.

Please contact us via email at reunioninteriors@outlook.com if you require modification/order assistance.

Should you wish to customize the size of one of our pieces, please email us with your specifications. 

Customized orders may be subject to additional fees.

We hope you love your Reunion Interiors order, but understand life happens! As each item is made to order, we are only able to offer a full refund on items before production has begun. 

Should you wish to exchange your order for another item after receiving it, or after it has already entered production, the returned item(s) may be subject to a 20% restocking fee, and the purchaser will be responsible for return shipping costs.

All items being exchanged/returned must be in new condition.

Shipping and delivery costs are non-refundable if item(s) has already been shipped/delivered.

Custom designed pieces are not eligible for exchange or return.

Please contact us at reunioninteriors@outlook.com to initiate an exchange or return.

We understand that when you invest in our furniture, you're investing in quality pieces. We also acknowledge that purchasing furniture online can be overwhelming and are pleased to offer Warranty Coverage.

It is our guarantee to you:

• If your order does not match the colour or style you requested, we will fix it!

• We make every effort to ensure the safe packaging and delivery of your items, however, sometimes accidents happen along the way. If your furniture arrives in a damaged condition, we will make it right!

30-Day Warranty Coverage:

Our warranty covers a period of thirty days that begins at the time of receipt of the order being delivered. If a shipping or manufacturing defect is discovered during this period, it is important you notify us immediately so we can promptly resolve the issue.

This warranty does not include damages to property or person caused by misuse, improper installation, or lack of care. Any modifications done by the consumer or other parties will void this warranty.

Please see our Care & Maintenance section for more information.

Taking good care of your solid wood furniture will ensure that you can enjoy its beauty and functionality for many years to come!

Cleaning:

• Furniture is to be cleaned with a simple soft, damp cloth, using mild dish detergent (only if necessary).  We do not recommend any abrasive cleaning products or cleaning pads.

Protecting your items:

• Please be sure to use a coaster or placemat when necessary to protect the finish of your piece(s).

• If spills occur, blot immediately with a dry, soft cloth.

• Keep piece(s) in a temperature-controlled environment. Indoor humidity levels should ideally be between 35% and 45%.

• Do not place furniture directly in front of windows or continuous direct sunlight, heat or air conditioning vents, or fireplaces.

• Wood may expand and contract due to changes in temperature and humidity.